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We are here to help you stay connected with your church community.
Have questions about the app, need technical support, or want to share feedback?
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FAQ
Frequently Asked Questions
How can my church get the OurChurchLink App?
We would love to partner with your church! Email us at support@ourchurchlink.com or click “Schedule a Demo” on our website. We will show you how OurChurchLink can benefit your congregation and discuss pricing and customization options.
How does the admin panel work?
Church administrators access a web-based admin panel to manage users, upload content (sermons, announcements), review prayer requests, manage event requests, and configure app settings. We provide training and documentation for all admin features. Contact us for admin support.
Can we export member data and reports?
Yes! The admin panel includes downloadable reports for member data, donations, event participation, and more. This helps church boards and committees track engagement and generate necessary reports. Contact us for specific export format questions.
Is my personal information safe?
Yes. We use industry-standard encryption to protect all personal data. Your information is never sold to third parties. For complete details, read our Privacy Policy. Please contact us for specific questions about data protection?
How quickly will I receive a response?
We typically respond to all inquiries within 24-48 hours during business days (Monday-Friday). For urgent technical issues, we prioritize responses and aim to get back to you within a few hours.
Why is my account pending approval?
All new accounts require approval from church administrators to ensure a safe, trusted community. This process typically takes 24-48 business hours. You will receive a notification once your account is approved. If it’s been longer than 48 hours, please contact us on support@ourchurchlink.com
The app keeps crashing. What should I do?
Try these steps first:
- Close and restart the app
- Check for app updates in your app store
- Restart your device
- Clear app cache (Android) or reinstall the app
- Ensure you have a stable internet connection
If the problem persists, contact us with details about when the crashes occur (specific features, actions, etc.).
Features are missing or not working properly. Help!
Ensure you have the latest version of the app installed. Some features may also be restricted based on account verification status. If you’re verified and on the latest version but still experiencing issues, contact us with details about which features aren’t working.
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Is Your Church Interested in OurChurchLink?
We would love to help your church stay connected with its congregation!
Schedule a Demo:
See OurChurchLink in action
Learn about features and pricing
Discuss customization options
Get answers to all your questions
Download Our Church Link
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